Frequently asked question

When all our customer service lines are busy or not working, we have an extra line just in case of emergency please dial +923111599980

No, we do not offer international deliveries and shipments as of now.

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value. For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

No. You can’t open the package without making the payment to the courier. We sell everything with a 30 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

You will see a field named "Gift Card or Credit Voucher" during your checkout. Enter the code in this field and you will get the promised discount or credit. Or alternatively watch this video.

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and B Quality section do not apply to this.

We sell many international brands, each having its own size specs. We try to map these sizes to our standard Pakistani sizes so that it is convenient for our buyers to order online. You will see a different size label on the polybag than the size label on the garment in such case. Please wear the garment to see if it fits. If not, please return it for a refund or exchange voucher.

Orders above Rs.3,499 ship free of charge. For orders below Rs.3,499 we charge a fix rate of Rs.199 per order. Our system automatically calculates the correct shipping charge when you place your order.

B Quality Items are products that have minor faults in them. The faults are hard to notice. They are completely wearable products and are not used or worn. The product faults may include darning (rafu), broken stitch, untrimmed threads and thread variation. Or you can watch this video where our Co-Founder explains the concept.

We at pickonline.pk put a few products on deep discounts every day for 24 hours. After the completion of the daily deal, the prices of those products return to their normal prices. Here is a video of our Co-Founder, explaining the concept.

We have set the product purchase limit of 2 on select items to restrict wholesalers and resellers from buying. We really want all of Pakistan to enjoy our products.

Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However, the delivery can take up to 10 working days during busy holiday season or our mega sales events.

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

Click here to see a video

PickOnline are excess production pieces of export orders. Please watch this video where our Co-Founder explains the concept.